Sales and Return Policy

Order Cancellation Policy 

To cancel an order you have placed with Discount Tree LLC you must contact customer support by email (info@everythingwood.store. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).

Out of Stock Policy 

Our inventory can fluctuate throughout the day, so an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for  the item to be in stock again. Most out­of­stock items are in stock again within two (2) weeks. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two (2) weeks. If you select one of these items, your checkout page will indicate the actual shipping date

Shipping Policy for In­stock Items 

All items indicated to be in­stock are shipped on the same day if the order is placed before 1:00 PM Eastern Time. In­stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse. This email will not only  confirm that the item has left our warehouse, but will also provide the USPS tracking number for  your item along with an estimated delivery date (according to USPS, and based on the shipping method you selected). IMPORTANT: As inventory fluctuates hourly, an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by  email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Online Return & Exchange Policy 

Discount Tree LLC offers a 30 day Money Back Guarantee on every product we offer. Please contact customer service at info@everythingwood.store  within 30 days of purchase date if you need to return an item.

Return merchandise  with receipt to: Discount Tree LLC 46 James Ave, Agawam, MA 01001 We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.

Warranty Policy ­

Warranty Procedure – Please contact our Customer Support for help in determining whether the item appears defective. If it is, Support will provide instructions for returning the item. Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us. 30­Day Warranty All products (unless specifically stated otherwise), carry an implied, industry­standard 90­Day  warranty against defects due to manufacturing or failure. The warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer